External customer service

Our Services

Hire Voicedesk whenever you need relief or help to manage your customer service operations.

External customer service

We offer qualified outsourcing of customer service, and we take care of all or part of your incoming and outgoing customer communication regardless of the size of your company. We have external customer service in all Nordic languages – available 24 hours a day, 365 days a year.

With us, you have the opportunity to tailor an external customer service solution that meets the specific needs of your company. By choosing external customer service solution from Voicedesk, you are guaranteed a high level of service and increased customer satisfaction at a low cost.

Voicedesk uses an efficient and competent technical platform that provides significant opportunities. Where we can measure, analyse and constantly evaluate and develop the customer service process with the aim of improving customer satisfaction and sales.

We are proud to always be at the vanguard of technology and can therefore offer all modern communication forms such as chat and callback, as well as intelligent services such as automatic e-mail and SMS. All companies are unique, and we work with you to conduct a needs analysis where we look at what types of issue you need help with.

External customer service

Switchboard services

Switchboard services is the umbrella term for all services that relate to a company’s telephone switchboard. These include telephone answering services, call connection, call waiting systems and answering machines, to name but a few.

Voicedesk are industry specialists and handle switchboard services for companies in a variety of industries and geographical locations. Our staff are trained and tailored for each customer’s business, to be able to answer questions in as detailed and competent way as possible.

Our switchboard handles everything from sole traders to huge companies with hundreds of connections.

Sales

Voicedesk help B2B companies sell products and services of various types. 

We are specialists in visit booking, where we help companies find new prospects – both by identifying the right target group and booking meetings with interested decision makers. With several years of experience in the industry and a level of energy that is second to none, we deliver high-quality meetings.

Together, we will find your new customers. Over the years, we have built solid partnerships with advertising, web, IT and financial companies.

Let us search for your customers and book a visit with you and your salesforce. Visit booking is an intelligent way to speed up both sales work and business.

Examples of what sales activities include:

  • Qualitative telephone sales and additional sales for incoming telephony, e-mail och chat
  • New sales using outgoing telephony
  • In addition to the above, there are a number of strategies that can be tailored to both increase or maintain customers such as extending customer contracts, following up mailshots and customer surveys using outgoing calls. Support and sales via chat for customers who are undecided about clicking the buy button.
  • We work with you to conduct a needs analysis where we look at what types of issue you need help with.
  • Visit booking

External customer service

Technical support

Most companies currently provide technical support services to help customers with technology or software problems. Outsourcing this function has increased exponentially in recent years.

We can take care of your entire incoming and outgoing customer communication and offers technical support services in all Nordic languages – 24 hours a day, 365 days a year. Thanks to our extensive experience of technical support and close work with our customers, we can together develop and improve your business. We can offer several different cost-effective solutions that are fully adapted to your needs. Our agents receive continuous training on the products we support and can therefore provide efficient and correct support to your customers.

Of course, we adapt our services to both small and large companies in most industries.
By increasing quality through the use of trained, experienced and qualified agents, we can deliver expertise and communication in the following areas:

  • Troubleshooting Configuration Installation
  • Service Management
  • Sales

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